I surrender

[BoundBrook]

Red and I went to Lowes recently for some of our new kitchen appliances. We decided to go with Lowes b/c they were priced competitively and are a large, well known, home improvement store. Normally we go to Home Depot or even a local hardware store but neither one was willing to beat the price given to us by a Mom and Pop appliance store so... Lowes it was.

What a flipping nightmare!!!!!!!!!!!!

I am not going to go into all the detail b/c it hurts my heart to relive it. I will tell you that it has been 2 months and we STILL don't have our fridge despite it being recharged to our credit card 5 times (the number of times they have tried to deliver it...it has been damaged EVERY TIME.) They just keep recharging it without giving us credit or a return amount for the damaged fridge.

It was delivered damaged AGAIN this morning. This makes 6 times. We are wondering how they will mistakenly charge us for this one since we paid for it on a card with a low line of credit and it is now maxed out from their charging a $3,000 fridge 5 times.

Home renovation is stressful enough. Especially when, in an effort to keep cost down, you hire a friend who is a contractor to do labor. It isn't like we have a team of people here every day, it is one guy and Red busting their butts to knock down walls and start from scratch. We are living in a contruction zone day and night. Add in the hassle of spending night after night at Lowes trying to get them fix what they have charged to our credit card and get them to deliver an undamaged fridge.

Forget about calling the Corporate office, or writing a complaint letter (both of which I have done) they just direct you back to the store. Where you wait and wait to tell the story all over again to the manager on duty who is too busy to focus on your problem.

If itsn't fixed today (Red is at Lowes <span style="font-weight: bold">again</span> trying to work it out) I am calling the credit card company and disputing the charges.

[BoundBrook]

Re: I surrender

Some of the Kitchen appliances and fixtures that are living in the family room and the lovely floor protection the runs through my house. My house is upside down!

[ILP]

Re: I surrender

((((Bungbrook)))) that is what happens when you try to shop only along the lines of cheapness. Walmart (aka: Lowes, Sams Club) will give you the best price indeed, but at the cost of your sanity, good credit, patience. To me that isnt worth it.

I have come to learn about low cost places (like Lowes, Value City) that if I cant haul it the day I buy it- myself, then I aint buying it from them.

But mi see daht tings aint all bad. Mi see Red have di flat screen hook up

[halfwaytree]

Re: I surrender

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: BoundBrook</div><div class="ubbcode-body">Forget about calling the Corporate office, or writing a complaint letter (both of which I have done) they just direct you back to the store. Where you wait and wait to tell the story all over again to the manager on duty who is too busy to focus on your problem.</div></div>

Yes I found this out the hard way as well. In my case it was Home Depot that botched the job of wall to wall carpeting my old house. Letters, emails, faxes to the manager of the store and the corporate office didn't do a dang thing for me. Eventually I began to stop into their store on a regular basses and hang around the carpeting department. Every time I saw a salesman talking with a perspective purchaser I spoke up and toled them to &quot;be careful because the Home Depot just carpeted my house and they botched the job and now they are trying to ignore my complaints&quot;. After about three visits, word must have got around to management because a representative form the Home Depot came buy my place and wrote me out a check to financial compensate me for the horrible job they did. The money was no where near enough the amount needed to fix the job to my satisfaction but it was a small victory just to get something.

Lesson Learned: I should have gone with smaller mom and pop carpeting business.

[BoundBrook]

Re: I surrender

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: mILuvPortland</div><div class="ubbcode-body">((((Bungbrook)))) that is what happens when you try to shop only along the lines of cheapness. Walmart (aka: Lowes, Sams Club) will give you the best price indeed, but at the cost of your sanity, good credit, patience. To me that isnt worth it.

I have come to learn about low cost places (like Lowes, Value City) that if I cant haul it the day I buy it- myself, then I aint buying it from them.

But mi see daht tings aint all bad. Mi see Red have di flat screen hook up </div></div>

Yuh si it! I have never made such a large purchase from Lowes so I had no idea. I learned my lesson!

That likkle degge degge TV is the bain of Red's existence. Before we left for Miami he sold his home theatre system so when we moved into this house he bought that likkle TV at Costco until he could begin replacing his home theatre. If you only knew how many times a night I have to look at TV's or speakers online while he formulates the perfect system. I have to listen to him as he walks through the house, showing me how the room is perfect for a system b/c this speaker will be this distance from this spot and yadda yadda yadda...


If the kitchen doesn't get finished soon, so he can start on the home theatre, I might loose my mind.

[BoundBrook]

Re: I surrender

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Milo Man*</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: BoundBrook</div><div class="ubbcode-body">Forget about calling the Corporate office, or writing a complaint letter (both of which I have done) they just direct you back to the store. Where you wait and wait to tell the story all over again to the manager on duty who is too busy to focus on your problem.</div></div>

Yes I found this out the hard way as well. In my case it was Home Depot that botched the job of wall to wall carpeting my old house. Letters, emails, faxes to the manager of the store and the corporate office didn't do a dang thing for me. Eventually I began to stop into their store on a regular basses and hang around the carpeting department. Every time I saw a salesman talking with a perspective purchaser I spoke up and toled them to &quot;be careful because the Home Depot just carpeted my house and they botched the job and now they are trying to ignore my complaints&quot;. After about three visits, word must have got around to management because a representative form the Home Depot came buy my place and wrote me out a check to financial compensate me for the horrible job they did. The money was no where near enough the amount needed to fix the job to my satisfaction but it was a small victory just to get something.

Lesson Learned: I should have gone with smaller mom and pop carpeting business. </div></div>

(((Milo))) I understand 100 million percent.

Todays trip to Lowes ended with Red trying to return every last appliance and them deciding to give the fridge to us at cost. They had previously taken a total of 25% off when it was delivered damaged. So now they have taken another $500 off the price. Red said for the first time they were very apologetic and gave him his full attention.

I will wait to see how this plays out. I can't bother write another lette or make another phone call. If I have to I will take a page out of your book Milo and go to the store and tell everyone of our experience.

[kia027]

Re: I surrender

to hear you tell the story
(edited to add mi a laff bout Red &amp; the degge degge tv and how u need fi get a new home theatre system.. not the foofool Lowes people dem).
Sorry about the Lowe's experience. I will definitely keep that in mind.

In the meantime I will just window shop with them for large appliances and buy from the mom * pop stores.

[Gen]

Re: I surrender

BB sorry to hear that, but you really should have disputed the charge the first time it went wrong. It is because they are allowed to keep charging your card why their &quot;customer service&quot; has not &quot;magically&quot; improved. matter of fact what the heck, dem bright and outa order if a charge up yuh card suh


the fuss ting mi always tell merchants is that I am going to reverse the charge, and I am always amazed at how quickly they shape up.

I would have reversed it, and if they wanted to pick up the damaged appliances fine, if not then also fine.

3,000 in charges that is crazy.

I personally stay away from mom and pops, because generally speaking I usually have a harder time with them overall, whether it be charges or terms of return, but some of them are not bad.

[QK13]

Re: I surrender

((((BB &amp; Red)))) Hang in there. Maye you ought to consider totally cancelling the fridge from Lowe's and going with the Mom &amp; Pop.

When my brother did over Uncle Herbie's house, he totally went with the local businesses for EVERYTHING from appliances to plumbing supplies to central air &amp; heating systems and has not been disappointed yet.

He discussed it with everyone he knew who had gone thru similar projects, as well as his boss who owns multiple rental properties.

His boss never uses the big stores. Said he gets much better service from the little guys. And from everyone else he heard mostly horror stories about the big stores.

My friends had problems with Sears (washer &amp; dryer) and ended up going into the appliance department and speaking loudly so all the shoppers could hear their complaints. They finally got satisfaction but have vowed never to shop there again.

Sad to hear about Lowe's. I had hoped they'd be better than Home depot.