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<span style="font-family: 'Arial Black'">RGD to employ 'cyber vendors'</span>
<span style="font-style: italic">Friday, April 03, 2009</span>
SPANISH TOWN, St Catherine - The Registrar General's Department (RGD), which celebrated 10 years as an executive agency on Wednesday, has spawned a business opportunity for 200 persons who wish to participate in the valuable work it is doing, to provide vital documentation for Jamaicans here and abroad. This comes in the form of authorised vendors, or cyber vendors.
HOLNESS... we want to adequately satisfy the needs and the demands of all our customers globally
One hundred and fifty of these persons will be located in Jamaica, while the other 50 are expected to be located overseas in the United States, the United Kingdom, Canada and Grand Cayman, according to chief executive officer of the RGD, Dr Patricia Holness.
"We recognise that there is a growing demand for the services of the RGD. We want to adequately satisfy the needs and the demands of all our customers globally.
Additionally, we want to further stimulate the job market by creating a new outlet for employment and empowerment of our people," the CEO said, at the launch of the facility, at a prayer breakfast, held at the Twickenham Park offices of the RGD, on March 27.
"They will be able to load and track bulk applications using special software, be given a special vendor identification to upload applications and be trained by the RGD personnel," Dr Holness said.
Applicants for the post of cyber vendors are expected to be computer literate and have access to the Internet.
"These persons will interact with the RGD through its website and be authorised to collect applications for birth, death, and marriage certificates and for genealogical research services," Dr Holness said.
The RGD believes that this new initiative will allow a larger number of individuals who have been commuting long distance to have "a guiding hand closer to their place of residence", the CEO said.
"This will also facilitate public education, especially in difficult cases. It will allow an increased number of access points for customers," Dr Holness added.
She pointed out that this initiative is intended to further improve customer service and reduce customer complaints, despite the fact that the RGD currently has a 98 per cent customer satisfaction rate.
"We anticipate a reduction in customer complaints and do not anticipate an increase in revenue, but an increase in the throughput of applications and a reduction in rework by customers," she said.
Training will cover the required processes, protocols and legislation relevant to the work of the RGD. The training for cyber vendexors© will cover all aspects of services which are provided by the RGD. The Department anticipates that the training will be for less than two weeks in the initial stages.
Application packages can be purchased from the RGD, beginning April 14, at a cost of $2,000 or US$25.
<span style="font-style: italic">Friday, April 03, 2009</span>
SPANISH TOWN, St Catherine - The Registrar General's Department (RGD), which celebrated 10 years as an executive agency on Wednesday, has spawned a business opportunity for 200 persons who wish to participate in the valuable work it is doing, to provide vital documentation for Jamaicans here and abroad. This comes in the form of authorised vendors, or cyber vendors.
HOLNESS... we want to adequately satisfy the needs and the demands of all our customers globally
One hundred and fifty of these persons will be located in Jamaica, while the other 50 are expected to be located overseas in the United States, the United Kingdom, Canada and Grand Cayman, according to chief executive officer of the RGD, Dr Patricia Holness.
"We recognise that there is a growing demand for the services of the RGD. We want to adequately satisfy the needs and the demands of all our customers globally.
Additionally, we want to further stimulate the job market by creating a new outlet for employment and empowerment of our people," the CEO said, at the launch of the facility, at a prayer breakfast, held at the Twickenham Park offices of the RGD, on March 27.
"They will be able to load and track bulk applications using special software, be given a special vendor identification to upload applications and be trained by the RGD personnel," Dr Holness said.
Applicants for the post of cyber vendors are expected to be computer literate and have access to the Internet.
"These persons will interact with the RGD through its website and be authorised to collect applications for birth, death, and marriage certificates and for genealogical research services," Dr Holness said.
The RGD believes that this new initiative will allow a larger number of individuals who have been commuting long distance to have "a guiding hand closer to their place of residence", the CEO said.
"This will also facilitate public education, especially in difficult cases. It will allow an increased number of access points for customers," Dr Holness added.
She pointed out that this initiative is intended to further improve customer service and reduce customer complaints, despite the fact that the RGD currently has a 98 per cent customer satisfaction rate.
"We anticipate a reduction in customer complaints and do not anticipate an increase in revenue, but an increase in the throughput of applications and a reduction in rework by customers," she said.
Training will cover the required processes, protocols and legislation relevant to the work of the RGD. The training for cyber vendexors© will cover all aspects of services which are provided by the RGD. The Department anticipates that the training will be for less than two weeks in the initial stages.
Application packages can be purchased from the RGD, beginning April 14, at a cost of $2,000 or US$25.
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