Who is ready for this?
Could Google Glass ease air travel?
In Business - By Sean O'Neill
Google’s internet-enabled eyewear, Glass, is undoubtedly the star of a nascent market in wearable computers. But while BBC News has reported that the tech giant won’t sell Glass until late 2014 at the earliest, airlines are already anticipating how it – and computerised spectacles like it – might someday improve security and other vital airport operations.
Nerdy or not, here it comes
In a demonstration at London’s Heathrow Airport, Kevin O’Sullivan, the lead engineer at SITA, a Geneva-headquartered technology consortium owned by the airline industry, donned his Google Glass headset and held up a passenger’s barcoded luggage tag. The device’s camera scanned the barcode, successfully crosschecking it against airport and airline databases, giving agents a real life solution to quickly locate the whereabouts of a missing bag.
That solution contrasts with today’s situation, where travellers needing help must hunt down the lost-luggage desk that’s staffed by the employees of a specific airline. Wearable technology would give any official roaming an airport the ability to fetch details about a lost bag and travellers could save time by approaching the first representative they saw, regardless of airline affiliation.
If there were a language barrier that made communication with a traveller more difficult, the agent could also request a translation by saying, "OK, Glass: how do you say, ‘Please give me your baggage tag’ in Japanese?"
Even at the airline gate, smart glasses could improve the customer experience. “Instead of an agent spending the entire time looking down at documents or their computers, he or she can look directly at passengers, while occasionally glancing at the heads-up display," O’Sullivan said.
Besides Google, other manufacturers such as Vuzix, Recon Instruments, NTT Docomo are also working to develop smart glass products.
A fresh look at boarding
Time is money for airlines, which get charged for the time they spend at the gate, and smart glasses could theoretically be used to help agents check passenger identification more quickly, therefore saving carriers time and gate fees. When a passenger steps forward to get on a flight, an agent could hold up the boarding pass and passport in front of their smart glasses, scanning barcodes on the two documents simultaneously.
Read the rest at BBC
Could Google Glass ease air travel?
In Business - By Sean O'Neill
Google’s internet-enabled eyewear, Glass, is undoubtedly the star of a nascent market in wearable computers. But while BBC News has reported that the tech giant won’t sell Glass until late 2014 at the earliest, airlines are already anticipating how it – and computerised spectacles like it – might someday improve security and other vital airport operations.
Nerdy or not, here it comes
In a demonstration at London’s Heathrow Airport, Kevin O’Sullivan, the lead engineer at SITA, a Geneva-headquartered technology consortium owned by the airline industry, donned his Google Glass headset and held up a passenger’s barcoded luggage tag. The device’s camera scanned the barcode, successfully crosschecking it against airport and airline databases, giving agents a real life solution to quickly locate the whereabouts of a missing bag.
That solution contrasts with today’s situation, where travellers needing help must hunt down the lost-luggage desk that’s staffed by the employees of a specific airline. Wearable technology would give any official roaming an airport the ability to fetch details about a lost bag and travellers could save time by approaching the first representative they saw, regardless of airline affiliation.
If there were a language barrier that made communication with a traveller more difficult, the agent could also request a translation by saying, "OK, Glass: how do you say, ‘Please give me your baggage tag’ in Japanese?"
Even at the airline gate, smart glasses could improve the customer experience. “Instead of an agent spending the entire time looking down at documents or their computers, he or she can look directly at passengers, while occasionally glancing at the heads-up display," O’Sullivan said.
Besides Google, other manufacturers such as Vuzix, Recon Instruments, NTT Docomo are also working to develop smart glass products.
A fresh look at boarding
Time is money for airlines, which get charged for the time they spend at the gate, and smart glasses could theoretically be used to help agents check passenger identification more quickly, therefore saving carriers time and gate fees. When a passenger steps forward to get on a flight, an agent could hold up the boarding pass and passport in front of their smart glasses, scanning barcodes on the two documents simultaneously.
Read the rest at BBC
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