HELP!! - Trying to install a Vivicam with no disc!

[MsPeaches]

My fellow Boardites: I sent the following letter to the support ppl of my Vivicam2055:

Dear Support Team:

I am a Canadian citizen living in Ghana since 2002. Last December my
good friend David came from Ottawa to visit me. One of his
kind gifts to me was a brand new Vivicam5022 Serial# E2034Aoo355433.
I have taken quite a few photos (it has an SD Card) and now want to
download them onto my computer. When I read the manual and tried
doing that, I discovered that I need a 'removable installation disc'
because the Vivicam isn't on the list of cameras supported by my
system (I have WindowsXP.2 and Internet Explorer7 and lots of room on
my brand new Dell Desktop). I contacted David to see what had
happened to the disc or whether he had seen such a thing and he sent
me first an email saying he had never seen anything like that and then
the following email.(saying he had found the disc that had been damaged when he opened the package - MsP) I beg you to either send me a new disc or find a
way I can access the software that I need to get started. I am having
trouble accessing your website. It seems to stick at the '19 items to
download' stage. Please, can you help me?

Many thanks
(MsPeaches)


They sent me back a URL to the software I needed. The software said that I would need the latest version of AdobeFlashPlayer (10.3) and so after a lot of attempts and struggling I managed to install that one. I have gone back and tried to install the Vivicam5022 installation software but it keeps stopping and saying 'Installation Incomplete' etc.
Please, does anybody here have any ideas about what I can do from here?
Thanking you in advance.
MsPeaches

[Cultcha]

Re: HELP!! - Trying to install a Vivicam with no disc!

What a frustrating ting fi 'appen to yu eh!

When you try to install the software for Vivicam does it ask you if you want to do a full install or just a selective install? If so just install the Vivicam thingy and avoid the rest. maybe it is something in the other parts of the install that is buggering you up.

If that is not the case then I would leave it up to the customer help people at Vivicam to assist you further.

Maybe Jkid or some of the other tech wizards have more advice for you.

Good luck!

[MsPeaches]

Re: HELP!! - Trying to install a Vivicam with no disc!



Kotch_foot_Milo

Mi cyaaan tell because mi cyaan see di page prapally. It's all a blank - even if a PINK BLANK, lol.

Probably it's a good idea to get back to them about it, and thanks for your sympathy and suggestions.

[LinSkinny]

Re: HELP!! - Trying to install a Vivicam with no disc!

Do a search for files ending in *.tmp and delete them.

Then go to www.download.com and type in crap cleaner in the search box. It should be the first one in the list. Click on it. Once the page display, read the page carefully and ensure you're downloading only crap cleaner and nothing else. Run it, then do a search on the name of the camera software and see what comes up. Ensure everything else is UN-checked except the lines with the camera software name. Clean that up and then download and try to install again. You can also download the latest Installer utility from the Microsoft website if you can find it on their download center. If that doesn't work, then email support again. Can also update java at www.java.com but that's a wild guess depending on how their software installer work.

[MsPeaches]

Re: HELP!! - Trying to install a Vivicam with no disc!



Wow LinSkinny!

Thanks so much for the suggestions!
It's so nice to hear from somebody who knows which way is UP
I'll try these and let you know how it works.
Tonx for taking the time.
MsP

[j-kid]

Re: HELP!! - Trying to install a Vivicam with no disc!

MrsP, if you just want to get the photos from your camera?

Just pull the SD card from your camera, and install it inti an SD card reader, then plug it into your computer USB slot. You can then copy ALL the photo files to your computer hard drive, from the SD card reader.

[MsPeaches]

Re: HELP!! - Trying to install a Vivicam with no disc!




J kid

Thanks, but we already thought of that. The problem is that card readers are really not available in Ghana and it's impossible to order anything over the Internet here. But maybe I can ask a friend or relative in Canada to send me one.