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<span style="font-weight: bold">Dear Air Jamaica Passengers,
As we prepare for the transition of Air Jamaica and Caribbean Airlines to one stronger Caribbean airline, we want to assure you that our operations will continue as usual. In fact, we already have thousands of passengers booked and continue to get more each day. Our March load factor was over 75% and through April 12 the load factor has increased to 85% for the month of April.
New Transition Date
It has been confirmed that the deadline for the Transition Services Agreement between our two airlines is now extended to April 30, 2010. On this date, we expect the transition arrangement to be fully in place. As you would imagine, the negotiations are complex, but we are doing everything to secure the interests of our customers throughout what will be a seamless transition period, which may last up to 12 months.
Reservations and Tickets Honored
All reservations made and tickets purchased will be honored. We will continue to use the “JM” code, our current regulatory authorizations, the current fleet of aircraft, and maintain many of our current employees. So, you can continue to book Air Jamaica with confidence knowing that the usual processes are still in place.
All contact information remains the same – Reservations 1-888-523-5585 in North America; 1-888-FLY-AIRJ (359-2475) in Jamaica or visit us at www.AirJamaica.com.
Frequent Flyer Benefits Continue
Members of our 7th Heaven Rewards Frequent Flyer program will continue to earn and redeem rewards with no change and all of our partner arrangements remain in place.
You will continue to earn reward miles in the usual ways, through any of the following:
Enrolment Bonus
Air Jamaica Fare Class Bonus
Chairman’s Club Bonus
Internet Bookings Bonus
Hertz
7th Heaven Rewards MasterCard
NCB TravelMaster MasterCard
Virgin Atlantic Airlines
You will also redeem your reward miles as you have done in the past, for round-trip airline tickets, and Lovebird Executive Class Upgrades.
Schedule
Air Jamaica still offers the most flights between Jamaica and Fort Lauderdale, New York, Philadelphia, Baltimore and Toronto as our spring schedule goes into effect on April 12 with 161 weekly flights.
Cargo Services Continue
Air Jamaica continues to have the most cargo capacity, with service between Jamaica and all of our destinations. We will also continue our freighter service between Miami and Kingston, three times each week.
Let me assure you that Air Jamaica, the little piece of Jamaica, STILL flies with the usual Lovebird Hospitality that you expect, and customers will not see any visible difference during the initial transition period. We will also continue to offer the best deals in town, so visit us at www.AirJamaica.com for our lowest fares. In fact, I am reliably informed that an extra special deal will be available to you in a few days, so get ready to take full advantage of this.
Your loyalty to Air Jamaica has always been a huge part of our success and we look forward to serving you for many years to come.
We Want You On Board.
Yours sincerely,
Bruce R. Nobles
President and CEO
</span>
As we prepare for the transition of Air Jamaica and Caribbean Airlines to one stronger Caribbean airline, we want to assure you that our operations will continue as usual. In fact, we already have thousands of passengers booked and continue to get more each day. Our March load factor was over 75% and through April 12 the load factor has increased to 85% for the month of April.
New Transition Date
It has been confirmed that the deadline for the Transition Services Agreement between our two airlines is now extended to April 30, 2010. On this date, we expect the transition arrangement to be fully in place. As you would imagine, the negotiations are complex, but we are doing everything to secure the interests of our customers throughout what will be a seamless transition period, which may last up to 12 months.
Reservations and Tickets Honored
All reservations made and tickets purchased will be honored. We will continue to use the “JM” code, our current regulatory authorizations, the current fleet of aircraft, and maintain many of our current employees. So, you can continue to book Air Jamaica with confidence knowing that the usual processes are still in place.
All contact information remains the same – Reservations 1-888-523-5585 in North America; 1-888-FLY-AIRJ (359-2475) in Jamaica or visit us at www.AirJamaica.com.
Frequent Flyer Benefits Continue
Members of our 7th Heaven Rewards Frequent Flyer program will continue to earn and redeem rewards with no change and all of our partner arrangements remain in place.
You will continue to earn reward miles in the usual ways, through any of the following:
Enrolment Bonus
Air Jamaica Fare Class Bonus
Chairman’s Club Bonus
Internet Bookings Bonus
Hertz
7th Heaven Rewards MasterCard
NCB TravelMaster MasterCard
Virgin Atlantic Airlines
You will also redeem your reward miles as you have done in the past, for round-trip airline tickets, and Lovebird Executive Class Upgrades.
Schedule
Air Jamaica still offers the most flights between Jamaica and Fort Lauderdale, New York, Philadelphia, Baltimore and Toronto as our spring schedule goes into effect on April 12 with 161 weekly flights.
Cargo Services Continue
Air Jamaica continues to have the most cargo capacity, with service between Jamaica and all of our destinations. We will also continue our freighter service between Miami and Kingston, three times each week.
Let me assure you that Air Jamaica, the little piece of Jamaica, STILL flies with the usual Lovebird Hospitality that you expect, and customers will not see any visible difference during the initial transition period. We will also continue to offer the best deals in town, so visit us at www.AirJamaica.com for our lowest fares. In fact, I am reliably informed that an extra special deal will be available to you in a few days, so get ready to take full advantage of this.
Your loyalty to Air Jamaica has always been a huge part of our success and we look forward to serving you for many years to come.
We Want You On Board.
Yours sincerely,
Bruce R. Nobles
President and CEO
</span>
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