.. customer/ hospitality service in Ja..

[X]

whats unno take on hospitality service in Ja?
From a scale of 1-5, with 5 being great, 1 being sucks a---- . How would you rate
1. Hotel/Hospitality service by Jamaicans to visable foreigners.
2. Hotel/Hospitality service to (perceived) fellow Jamaicans
3. Customer service at restaurants and fast foods by Jamaicans to visable foreigners
4. Customer service at restaurants/fast foods by Jamaicans to (perceived) fellow Jamaicans.

Why?

[f0rTyLeGz]

Re: .. customer/ hospitality service in Ja..

Why the answers are so is because of who tips and who doesn't.

[X]

Re: .. customer/ hospitality service in Ja..

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: f0rTyLeGz</div><div class="ubbcode-body">Why the answers are so is because of who tips and who doesn't. </div></div>
Most resorts does not allow tipping (aside from the &quot;bellman&quot
There is no tippin at fast foods restaurants.

[evanovitch]

Re: .. customer/ hospitality service in Ja..

mek mi tell u dis story as my way of answer..di one hotel a Kgn weh mi stay due to dem holding dem employees fi a long time pon di job, mi use fi gi di chef money an him buy an cook special fi me

so of course wen my food get delivered dere is no charge...but mi wi tip di waiter....

dis one ,one night bring a bill him mek up wid nuff dollas charge fi food....mi teck di food from him, tank him kindly and tear up di bill...mi tip to him was not to try outsmart wat him not privy to

[CeaBee]

Re: .. customer/ hospitality service in Ja..

The last time I stayed in a hotel in Ochi we were treated pretty well.

Customer service in a regular store in Kingston isn't that great. Never regularly see tourist in Kingston so I guess my answer not very helpful

[UKBlackLady]

Re: .. customer/ hospitality service in Ja..

In the touristy areas of Ochi, where I mainly stay when in Jamaica, hospitality has been pretty hit and miss. Although if I'm honest, mostly miss - especially when I am bypassed so they can run to a white customer.

I was in Kingston at the end of November, and it was a wonderful surprise. The hospitality was warm and welcoming. I may have come across as non local, as every one knows every one in their areas no? I was staying with my aunt and went with the housekeeper most days to do the shopping. She was treated as well as I. Loved it.

[Skelly]

Re: .. customer/ hospitality service in Ja..

ppl r usually nice to me wherever i go...but they are much nicer in the hotels..lol...there are the occassional ones who obviously hate dem job and just sound like robots as they repeat yu order or tell yu how much money you have to pay...i don't take it personally...but i have never had anyone in ja be rude to me



di jamaican dem up yah so is a different story

mi memba one time mi was in line waiting fi dem tek i order at this hot ja restaurant in hartford an di ooman dem jus a call up di man dem even doah mi tan up in front a dem ....di last straw was wen dem cawl up dis likkle light skin bredda weh fayva red rat an den mi tek up mi handbag from off di counter as mi prepared to leave...di ooman finally notice me an apologize profusely bout she tink mi did order already an jus waiting fi mi food come...even di red rat guy did feel bad an was apologizing eve tho mi tell him seh is not his fault so he didnt have to...i have not been back there since...

[Stormmey]

Re: .. customer/ hospitality service in Ja..

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: pleXxed</div><div class="ubbcode-body">whats unno take on hospitality service in Ja?
From a scale of 1-5, with 5 being great, 1 being sucks a---- . How would you rate
1. Hotel/Hospitality service by Jamaicans to visable foreigners.
2. Hotel/Hospitality service to (perceived) fellow Jamaicans
3. Customer service at restaurants and fast foods by Jamaicans to visable foreigners
4. Customer service at restaurants/fast foods by Jamaicans to (perceived) fellow Jamaicans.

Why? </div></div>

I can only comment on Kingston/Saint Andrew as that is my stomping ground when I am in Jamaica.....I get great customer service where ever I go....but witnessed bad customer service to <span style="font-weight: bold">some</span> jamaicans when I am there ....when the cussing start mi juss stand up an listen....hilarious.

tucky fried chicken place that I go they remember me (love jamaican tucky fry chicken) dont eat it here in Canada....always get good service.....my sis say is because dem know mi a farrina....always a tell them to keep the change....that bun her iieesi my half-sister is jamaican and she always get good service or she bully it outta tthem....she little bit aggressive so people doan ramp with her. ( her words not mine)

[X]

Re: .. customer/ hospitality service in Ja..

interesting response.. thanks fambily.

it is a &quot;hit and miss&quot; .. and yes.. mostly MISSED.. but something I do find that when its a hit, its a REALLY GOOD HIT.

Come back to Challis car rental again.. Now while the lady didnt sound so friendly nor patient over the phone (something I find with Jamaicans IF you dont put on the twang ), once we met in person, while a bit aloof, she was professional and helpful.
She took my b-mobile phone (that I had parked for years) and without me asking called up LIME and worked thru the hoops to get it reactivated at zero cost..

However it was basically downhill after leaving the car rental place.
Nothing directed at me, but just observing how we deal with vistors.. ..
Now what I noticed was NOT a black /white thing.. cause from what I noticed, the same aloof, gruff service was being meated out to the &quot;pigment-challenged&quot; visitors.

The CS manager for one of the resorts warmed up to me and we had some discussions. I could not help but to express to her &quot;nicely&quot; that her staff seems like people &quot;she just dragged off the streets..&quot;
Hit or miss.. as we had an issue where one front desk person was as usefull as tits on a bull, while the other went above and beyond..
I guess at best its &quot;hit or miss&quot; for now..

[Stormmey]

Re: .. customer/ hospitality service in Ja..

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: pleXxed</div><div class="ubbcode-body">interesting response.. thanks fambily.

it is a &quot;hit and miss&quot; .. and yes.. mostly MISSED.. but something I do find that when its a hit, its a REALLY GOOD HIT.

Come back to Challis car rental again.. Now while the lady didnt sound so friendly nor patient over the phone (something I find with Jamaicans IF you dont put on the twang ), once we met in person, while a bit aloof, she was professional and helpful.
She took my b-mobile phone (that I had parked for years) and without me asking called up LIME and worked thru the hoops to get it reactivated at zero cost..

However it was basically downhill after leaving the car rental place.
Nothing directed at me, but just observing how we deal with vistors.. ..
Now what I noticed was NOT a black /white thing.. cause from what I noticed, the same aloof, gruff service was being meated out to the<span style="font-weight: bold"> &quot;pigment-challenged&quot; visitors</span>.

The CS manager for one of the resorts warmed up to me and we had some discussions. I could not help but to express to her &quot;nicely&quot; that her staff seems like people &quot;she just dragged off the streets..&quot;
Hit or miss.. as we had an issue where one front desk person was as usefull as tits on a bull, while the other went above and beyond..
I guess at best its &quot;hit or miss&quot; for now..
</div></div>

X for the above bolded and yes I find the good service that you get people still abit aloof but professional....mi juss give back the same aloofness that we Canadians are famous for when we ready

[X]

Re: .. customer/ hospitality service in Ja..

.. and I meant &quot;pigment -challenged&quot; in a most affectionate way ((Stormey))

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Stormmey1</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: pleXxed</div><div class="ubbcode-body">interesting response.. thanks fambily.

it is a &quot;hit and miss&quot; .. and yes.. mostly MISSED.. but something I do find that when its a hit, its a REALLY GOOD HIT.

Come back to Challis car rental again.. Now while the lady didnt sound so friendly nor patient over the phone (something I find with Jamaicans IF you dont put on the twang ), once we met in person, while a bit aloof, she was professional and helpful.
She took my b-mobile phone (that I had parked for years) and without me asking called up LIME and worked thru the hoops to get it reactivated at zero cost..

However it was basically downhill after leaving the car rental place.
Nothing directed at me, but just observing how we deal with vistors.. ..
Now what I noticed was NOT a black /white thing.. cause from what I noticed, the same aloof, gruff service was being meated out to the<span style="font-weight: bold"> &quot;pigment-challenged&quot; visitors</span>.

The CS manager for one of the resorts warmed up to me and we had some discussions. I could not help but to express to her &quot;nicely&quot; that her staff seems like people &quot;she just dragged off the streets..&quot;
Hit or miss.. as we had an issue where one front desk person was as usefull as tits on a bull, while the other went above and beyond..
I guess at best its &quot;hit or miss&quot; for now..
</div></div>

X for the above bolded and yes I find the good service that you get people still abit aloof but professional....mi juss give back the same aloofness that we Canadians are famous for when we ready </div></div>

[RichD]

Re: .. customer/ hospitality service in Ja..

the other day somebody(from another island) was commenting to me about how much better in terms of customer service Jamaicans were as compared to their island(and other islands) they attributed it to the maturity of the Tourism product in Jamaica.

I find that in Jamaica people are very quick on the uptake and in most cases respond in a manner similar to which they are treated.

[Suesumba]

Re: .. customer/ hospitality service in Ja..

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: YuhSiMi</div><div class="ubbcode-body">especially when I am bypassed so they can run to a white customer.

</div></div>

i had that there once and the guy was a pretty gungie looking beach bum sort. wammeck they automatically associate money with whiteness? don't answer.

[RichD]

Re: .. customer/ hospitality service in Ja..

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: SueSumba</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: YuhSiMi</div><div class="ubbcode-body">especially when I am bypassed so they can run to a white customer.

</div></div>

i had that there once and the guy was a pretty gungie looking beach bum sort. wammeck they automatically associate money with whiteness? don't answer. </div></div> is money or target marketing?

[Suesumba]

Re: .. customer/ hospitality service in Ja..

i get your point. they're most likely to buy where we are not?