.. a Virgin experience

[X]

So mi have two cellphones on a single Virgin Mobile phone plan..
(got it because it came with a free digital Canon PS camera at the time when I was in the market for one)

A few months ago, I decided to move one of the phones from post-paid to pre-paid (to save money)
Not sure if since I'm staying with the company plus one phone will remain on the plan, I called in February to ask.. Agent says there will be no charge for that since one phone remains on the plan.
Ok, terminate call asi just wanted the info.

Called back in March and asked again, different agent, same answer, no charge.. So mi moved one phone from post-paid to pre-paid..
A few weeks pass, mi decided to *611 and pay mi bill.
Mi bill have an additional $360.00 charge for breaking the contract!

[CyberPhobic]

Re: .. a Virgin experience

Typical Virgin. A bet demmaguh tell yuh some hawse dead and cow fat bout fine prints.

Unless yuh have proof (which yuh mite be able tuh get from asking dem to roll back di recorded convo pan dat day) dem naaguh budge. A suh dem fone company operate man...dyaam tief and disgraceful.

A hope yuh wurk it out.

[Magician]

Re: .. a Virgin experience

So after you get {censor} by Virgin this time, your next experience with them a nuh Virgin again.

[foolya]

Re: .. a Virgin experience

wow, so i take it wouldn't recommend them. i was just about to sign up for the $25 unlimited web access.

i would recommend to PagePlus at $29.99 you get 1200 mins and 1200 text. they have $44 unlimited plan. it's prepaid so if out of the country you just don't buy minutes for that month. the only issue is the 50mg data. i am very happy with them.

[X]

Re: .. a Virgin experience

ok..
after beating up miself fi going with yet another contract .. Mi calmly call them Billing.
Now trick I learnt thru this.
If you want to get thru to Virgin Mobile in less than one hour, call Billing and simulate that you will be paying a bill. Then when prompted punch zero, and "hang tight" so they will connect your with one of their "care specialist" ..
Otherwise, you will be listening to the "waiting" music till bout October 8, 2019..

While on that, any other Virgin customer find that "groovy, chic" automated tone and slangs simply annoying?

Suh anyhow mi call billing.
Mi calmly explain the situation, to which him meck mi know if I was told no charge, that was wrong. There is a charge, and "how would you like to pay that sir?"
Suh mi calmly ask if when mi hear the annoying automated lady voice say <span style="font-style: italic">&quot;the call may be recorded to ensure that you are being treated real nice&quot;</span>, if the calls are actually recorded.
Him sey yes.
Mi seh, then I want these calls pulled, listened then we can proceed.
Him ask me who mi was speaking with.
Mi tell him, i dont remember the names.. Agents names arent something I write to memory..
Him sey him gonna open a case, have the calls reviewed, they will call me in 5 business days.

A week plus pass no calls..

[X]

Re: .. a Virgin experience

Suh I called Virgin almost 2 weeks later..

Do the trick.. simulate bill payment.. got a agent in less than 30 minutes..

Ask bout mi case.
This time Alexis the agent (by now mi start memorize dem names) answer.
Him check.. &quot;someone listened to the recordings but no notes as to what was found..&quot; Then him go &quot;lets open another case&quot;
Mi guh &quot;brakes&quot;... &quot;No opening another case. Mi want the opened case esclated.. no inditement pon YOU Alexis, I see you doing your best, but looks like you'll need your Manager to help you with this, so I'll hold while you quickly go get your manager for me..&quot;
Him sey him ago get him manager.
Him come back.. Manager say any breaking of a contract includes a charge and everyone kn.. &quot;
Mi sey &quot;bombocla.. Alexis.. A been real civilized tuh you enuh. Now if TWO of Virgin's well trained &quot;care specialist&quot; dont know the company's own process, how is it a reeasonable expectation that the lay-man would? WHile I understand that a contract break incurr a cost, the contact remains, a single phone is on, and TWO of YOUR agents INDIVIDUALLY instructed me that there would be no charge in this senario. &quot; Mi explain that while the buill was $300plus, mi would prefer to spend $3000plus on a lawyer and go have a chat with the media about this as I doubt I'd be the only person screwed by the Virgin..
Him go back to manager, come back saying he's esclating and I should get a call in two days..

[X]

Re: .. a Virgin experience

THREE days pass, no calls

[X]

Re: .. a Virgin experience

Suh Yesterday (Friday) mi call Virgin
Got Trina
Trina say &quot;Yes I see that you have a Complaint here&quot;:
Mi seh (calmly).. &quot;A complaint??, I did not lodge a complaint, please allow me 1 minute to break it down for you..&quot;
Suh mi calmly and with as little &quot;new immigrant&quot; accent as possible explain my request for an Investigation..
Trina check and seh, well one of the agents I spoke to is at her geo location so she will review the call and call me back at 6PM the same day.

At 6:30PM mi get a call from Pam
Pam introduce herself as Trina's manager

She informs me that they have listened the calls and the agent <span style="font-weight: bold">DID</span> inform me that there was no charge to the process, as a result<span style="text-decoration: underline"> she has reversed all charges from the bill..</span>.<span style="font-style: italic"> &quot;is that Ok sir?&quot;</span>
At that point I was about to ask for a iPhone4 to be thrown in as good faith, but decided mi neva waan look lickey-lickey..
Mi tell her Thanks, reqest to extend kudos to Trina for following through, and that was it..

Note.. Avoid contracts at all cost! No matter how attractive it looks, <span style="font-weight: bold">DO NOT TAKE A CELL PHONE CONTRACT.</span>.. if you do decide to take a contract, take names, dates times when dealing with agents, and speak clearly while repeating important information for the recording

[j-kid]

Re: .. a Virgin experience

Good info!

X, what was di (years) full duration of di original contract, if yuh noh mind mi asking?

[X]

Re: .. a Virgin experience

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: J kid</div><div class="ubbcode-body">Good info!

X, what was di (years) full duration of di original contract, if yuh non mind mi asking? </div></div>
It was (I think) a 24 month contract..
I think I'm about 8 months 10 months in so far..

[Magician]

Re: .. a Virgin experience

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: pleXxed</div><div class="ubbcode-body">Suh mi calmly and with as little &quot;new immigrant&quot; accent as possible explain my request[...]At that point I was about to ask for a iPhone4 to be thrown in as good faith, but decided mi neva waan look lickey-lickey.. </div></div>



Bwai dis sound like de backwards Miggle East customer service we get yahso (except it took me a <span style="text-decoration: underline">year an a half </span>fi get resolution)

NOTE TO SELF: Mek Maas X call Etisalat and HSBC fi me every month when dem ready fi romp wid me!