that flipping RGD

[Yuriatin]

Re: that flipping RGD

<span style="font-style: italic">Now remember, she’s supposed to get back to me the next day.</span>

I don’t hear from her but that’s ok – I’m sure people have lots going on with their jobs. Everybody’s busy. I’m not looking for special treatment – I just want what I paid for. How about some service to the customer? Maybe some follow up? What about a little professionalism maybe? I’ll take anything.

I let 5 days go by. I call again and get her on the 4th try.

The first 3 tries, she answered but kept saying hello, hello – saying,

<span style="font-style: italic">“Hmmm, I can’t hear anything … hello?“ </span>

Hangs up.

I wait about an hour, private my #, call back, she picks up and miraculously, her hearing has been restored.

I asked what’s going on, didn’t she get the fax: “You were supposed to get back to me after reviewing the fax …?”

<span style="font-weight: bold">Hear dis …</span>

She said she only got 1 page of the fax so she couldn’t do anything!

<span style="font-style: italic">Argggghhhhhhh!</span>

Are you kidding me?!

Why’d she let a week go by w/out even calling me, emailing me to say that she didn't get the whole fax!?

I’m so upset!!!!!

I tell her I’ll re-fax the whole thing – I ask her to wait while I do so - I put the phone down on my desk and I go fax it right away. I didn't even put the call on &quot;hold&quot; for fear of cutting the connection by my mistake or hers. I wait for the pages to go thru and she soon confirms that she got all the pages.

Says she’s going to review it and hand this over to the head of the online department, Ms Findley, to follow up on and that she’d have her call me.

<span style="font-style: italic">“When will she call me?”</span>

<span style="font-style: italic">“I’m not sure but I think you’ll hear back from her tomorrow”

“Well can you give me her direct ph# so I can get in touch with her if she doesn’t call me?”

“She doesn’t have a direct line but I’ll be sure she gets back with you.”</span>

Seriously?

It gets better …

[sistactry]

Re: that flipping RGD

well, me shudda did play lotto de day me did go.....

in defense of RGD, me and hubby go and being in the line was a trial, Wendy, u wudda did luvv dat, dat fe inna ur book, chile, dem was killing me.....den de doors finally open and we all rush inside, why jcans dont know fe jine que, dyaamm

anyway........dem tek care a we, we eat curry goat and white rice fe lunch, yumm yummm,

couple weeks later, we docs reach we yaaad....

btw.....one ting dow, dem embarrass me....me always a tell hubby say me born a Jubilee, dis renking ooman a go tell we say me bown at home....

me say nooo, a jubilee me bawn, she say no ma'am....it says here u bawn a someting someting Kgn 11 kt,

den tru him a country man, him laaf so till him weak, cause u know all a dem bawn inna house or inna chicken coop....

[Yuriatin]

Re: that flipping RGD

SC - I totally get your point. Really I do.

In fact, I tried to imagine why the RGD gets so many complaints - do they have the tools they need to do their job? Are their computer systems up to date? Is the staff properly trained?

If the answer is no, it's got to be brutal to work there. Its not easy hearing people complain about your operation all the time. But that's not my fault.

And even if you don't have the tools to do your job, being surly and non responsive only compounds the problem dont it?

[sistactry]

Re: that flipping RGD

(((((Yur)))) nuh mind,

next time tell dem bout dem %&amp#(&amp;^$$^&amp;*%$#claaaat

[Yuriatin]

Re: that flipping RGD

Well I’m sure you know the song by now.

Sing it with me guys … <span style="font-style: italic">DAYS GO BY AND I HEAR FROM NO ONE … !</span>

You guessed it.

For many, many reasons I’m really, really upset now. One issue is that my mom has already bought her ticket to go out and have the new headstone ordered, look about the retombing etc – and she’s supposed to be leaving soon! She'd bought the ticket and planned the trip long ago.

I can see where this is going and I see I’m going to have get all “Taymar dot com” on them.

I do a little research first.

I’ve never been able to understand why and how the RGD gets to operate in the way that they do. Just <span style="font-style: italic">laggah laggah</span> suh. If I did my job they way they did theirs, two twos, I'd get canned.

How can this be? They’re there to provide a service. They do it soooooo poorly. So consistently poorly. Are the peeps in charge of the RGD unaware of this? Who else is in charge there aside from Patricia Holness? Does Ms Holness answer to no one? How could that be – doesn’t everyone have a boss?

I mean - are you KIDDING me! 6 months fi one lilly cerfitiket?? And there's people with applications waiting longer than me!!!

There's no defense for this.

I dig deeper ...

[MsExced]

Re: that flipping RGD

aye sah mi give up on on them, did mine online too

mi uncle fighting with them now for me

[Yuriatin]

Re: that flipping RGD

I find that she does have a boss, of sorts. The RGD operates, partly, under the aegis of The Ministry of Health. The permanent secretary of the MOH is this woman – you can tell by her picture, she nuh ramp …

http://www.moh.gov.jm/ministry/profiles/64-dr-jean-dixon-permanent-secretary

I dig a little more and am able to find Ms Holness’ email address. Once I have Ms Holness’ address, I’m able to figure out Ms Findley’s email address.
I write a scathing, furious email to Ms Findley about the saga.

The read receipt TELLS me when she gets and opens the email so I KNOW she got it.

Nothing.

Zip – nada.

Ok. <span style="font-style: italic">It’s like that?</span>

Game on.

A few days later, I email her again on Monday and this time, I copy Ms Holness AND Secretary Dixon.

Baxcide – she write me back the next day.

This is the supervisor, mind you, of the online customer service dept. Note the grammar – the punctuation … lovely.

See her response here – note that she leaves off Ms Holness and Secretary Dixon.


<span style="color: #3333FF">
<span style="font-style: italic">------ Forwarded Message
From: Natalie Findley
Date: Tue, 24 Jan 2012 10:05:34 -0500
To: Yuri
Subject: RE: 6 Months - No Results, No Reply Whatsoever - What Is Going On With My Application? xxxx-1234

Dear Customer

The only application we have in our system for you is for a death application for Grandmother Yuri The application tracking number is xxxx-1234. The application was made without the death registration number which we have be doing the necessary form and index search for. The entry has since been located and we are now in the process of location the record in order for the application process to continue.

***

From: Yuri
Sent: Monday, January 23, 2012 10:45 AM
To: Natalie Findley
Subject: 6 Months - No Results, No Reply Whatsoever - What Is Going On With My Application? xxxx-1234

Good Morning Ms Findley -

I was told by Sharlene Wilson that you’d be contacting me about this matter.
This was approximately 2 weeks ago ...

I’ve gotten no call, no email – nothing – no contact from you.

Can you please advise re the 1/9/12 correspondence?

Thank you - Yuri
</span></span>

You didn't think it could get any better right?

Watch disya no ...

[Yuriatin]

Re: that flipping RGD

To be honest, I really didn't fully understand her reply. Could be because I'm so blind with fury. I just feel like if I'd just left this flapping in the wind, depending on them to get the process completed, nothing would be moving. At this point, I've been typing with so much anger, that I don't even know what<span style="font-weight: bold"> I'M</span> saying!

To me, she should've just said something along the lines of:
<span style="color: #3366FF">
I'm so sorry for the delay. We're not sure the reason for it but I'll be certain to look into it. I'm personally handling the application now. </span> <span style="font-style: italic">Or maybe like </span>-<span style="color: #3366FF"> I'm personally making sure the application is being processed and whether the search is successful or not, I'll have an update for you before the week ends.</span> <span style="font-style: italic">Or,</span><span style="color: #3366FF"> I'll be sure and let you know when to expect the certificate, blah, blah, blah ...</span>

Oonu feel mi?

So I write her back: note her response again - how she leaves off Holness and Dixon ...

<span style="color: #3366FF"><span style="font-style: italic">------ Forwarded Message
From: Natalie Findley
Date: Tue, 24 Jan 2012 10:31:15 -0500
To: Yuri
Subject: RE: 6 Months - No Results, No Reply Whatsoever - What Is Going On With My Application? xxxx-1234

The death registration number for Grandmother Yuri was located and we are now in the process of locating the death record in order for the death certificates to be processed.



From: Yuri
Sent: Tuesday, January 24, 2012 10:21 AM
To: Natalie Findley
Cc: Patricia Holness,
Subject: Re: 6 Months - No Results, No Reply Whatsoever - What Is Going On With My Application? xxxx-1234

I’m aware that the application # is xxxx-1234.

As you can see, that is the # that I gave YOU when I sent you this email yesterday.

So when you reiterate “the only application we have in our system for you is for a death application for Grandmother Yuri”, I’m not quite sure why you’re telling me this because I already know that.

I’m also aware that the application was made w/out a death registration #. That was the whole point of the application. I had already spoken to Mr. Oneal Bogle about this way back in September. All of this has been covered in the documents I faxed to Ms Wilson. So again, I’m not sure why you’re repeating this info.

Ms Findley, none of my other questions have been answered – why has it taken you all so long to respond to my questions, phone calls, voicemails, faxes? No one has ever even called me to respond to ANY of my queries. No one has even responded to say that they’re working on the case? Why is this? I’m curious as to whether or not you think this matter has been handled in the best way possible ...

Lastly – can you please confirm or clarify what you mean when you say “The entry has since been located”. Are you referring to the application that I made or are you saying that you’ve found information or death certificate # in relation to the death of Grandmother Yuri?

Please advise today. I really think I’ve been waiting long enough to deserve a response on this today.

Thank you,

Yuri.</span></span>

[Yuriatin]

Re: that flipping RGD

Really and truly, I wouldn’t even bore oonu wid allah complaints and wrong doings I’ve had to go thru with the RGD over this.

6 <span style="font-weight: bold"><span style="text-decoration: underline">completely needless</span> </span>months of hassle.

So I felt hopeful today when, to my surprise, I woke up to this email today – this is from the head of the ministry of health:
<span style="font-style: italic">
<span style="color: #3366FF">
------ Forwarded Message
From: &quot;Dixon, Jean&quot; &lt;[email protected]&gt;
Date: Wed, 25 Jan 2012 07:43:54 -0500
To: Yuri, natalie.findlay
Cc: &lt;yvette.scott, &quot;Thompson-Blair, Denise&quot; &gt;
Subject: RE: 6 Months - No Results, No Reply Whatsoever - What Is Going On With My Application? xxxx-1234

Mrs Scott:

Good morning. Please deal with the issue reflected in the string of mail below.

Mrs Blair, please confirm that this mail has been brought to attention and keep me posted as to how it is being resolved.

Jean A. Dixon
Permanent Secretary</span>
</span>

Joy joy joy – someone out there is listening to my cry.

It turns out that Ms Scott is the acting CEO of the RGD – she’s in place while Ms Holness is out.

And <span style="font-weight: bold">THEN</span> guess what happened …

[kia027]

Re: that flipping RGD

what happened next?

[Peasie]

Re: that flipping RGD

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Kia</div><div class="ubbcode-body">what happened next? </div></div>

[sistactry]

Re: that flipping RGD

she fell asleep

[kia027]

Re: that flipping RGD

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: SistaCtry</div><div class="ubbcode-body">she fell asleep </div></div>
boal!

[twiney]

Re: that flipping RGD

a weh Yuri deh?

[Emperah]

Re: that flipping RGD

Yuri is how yuh tan suh.
Come finish weh yuh stawt, cho