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One of our landlines here in the house (the line used for our company for 30+ years) has been 'out' since May 25th. No dial tone. I reported it to Verizon late in the afternoon of May 25th... it was a Friday. They were scheduled to come the following Tuesday.
Less than an hur later, my cellie rang - I was on my way out to supper - and the Verizon computer told me, "Your telephone repair has been effected and your service has been restored. Your ticket number ##### has been closed. Verizon is <span style="font-weight: bold">Number One</span> in Customer Service! Thank you for choosing Verizon."
Ri-i-i-i-ight! Like it was believable that they'd sent out a tech that fast... and fixed the problem that fast... all on a Friday evening, to boot. NOT!!
Sure 'nuff, once I got home, I picked up the telephone reciver... and nothing. No dial tone. Naturally. It was too late to call Verizon back.
First thing Monday morning, I called Verizon and lodged my angry complaint. Of course, they couldn't help me because my ticket was already closed. I managed to get four stupidvisors up before anyone was able to comprehend the ridiculousness of the issue... and fix it. I was promised that a tech would still, indeed, arrive the next day - Tuesday - to repair my line.
Of course, it was a no-show.
I called twice each week since then, demanding a service tech to come and fix my freazin' phone line.
It's now June 12th, for heaven's sake!
Today, I tried a different tack: I made my semi-weekly [censored]-are-you-gonna-do-call-to-Verizon - but with a twist... Today, after reaching "my" (my very own personal) stupidvisor, I asked "Heather" if she wanted to speak to my lawyer or if she wanted her stupidvisor to speak to my lawyer. dwl She put me on hold.
I waited on hold for 11 minutes, patiently.
A new woman answered the phone, asked me to identify myself ,please, to unlock the account security, etc. Okay, so I gave her Mr Witchy's name (the account's in his name; I'm listed as another person they may speak with concerning the account) and our address. She asked me for my name; I told her who I am. I asked her for her name... Turns out she's a Verizon attorney. DWL I actually got a lawyer on the phone!
She asked if I was with my attorney now; I said that I wasn't, but did she want to do a conference call? Or just talk to me first? She asked me what exactly I wanted...
I explained to her how irate I was that Verizon was threatening to interrupt my telephone service (all three lines!) for lack of payment on the one phone line that has had no dialtone for over a month (I pro-rated the bill and made partial payment along with a written explanation of this) and that has not been repaired for a time so long so as to legally fit the "fraud" statutes. (ie: continual refusal over a long enough period of time to repair a known problem that prevents me from using my telephone line but continuing to charge me and then threatening legal action if I refuse to pay) lol She took a fit! She asked me who my representation was. dwl I admitted to her just who my father-in-law was... had been.
Long story shorter... she requested half an hour to get things in motion and then call me back. She just called me back. A tech crew is coming out right now - today - in the rain, to attempt to repair my line. If they can't repair it today, because of the weather, they will be back first thing in the morning (they will call to wake me out of my bed if they need to get inside, which is highly unlikely). They will be here every day until the fix my phone line. Their company's legal department has seen to it.
The lawyer also has promised me "a substantial credit ... one that is certain to satisfy me", after my line is repaired and restored.
I can't wait to see what that ^ offer is.....
I have had to --
scream myself hoarse...
stand on my head...
pull my hair out...
bang my head on the wall...
gouge my eyeballs...
slam my face against the wall...
claw the furniture just like my cats...
curse like a sailor...
cry with frustration...
get dizzy from the suddenly-raised blood pressure, thanks to extreme anger...
bashed my forehead in...
and torn out my fingernails in ire...
Dunno if <span style="text-decoration: underline">anything</span> is worth all of that ^ upset, really!
Less than an hur later, my cellie rang - I was on my way out to supper - and the Verizon computer told me, "Your telephone repair has been effected and your service has been restored. Your ticket number ##### has been closed. Verizon is <span style="font-weight: bold">Number One</span> in Customer Service! Thank you for choosing Verizon."
Ri-i-i-i-ight! Like it was believable that they'd sent out a tech that fast... and fixed the problem that fast... all on a Friday evening, to boot. NOT!!
Sure 'nuff, once I got home, I picked up the telephone reciver... and nothing. No dial tone. Naturally. It was too late to call Verizon back.
First thing Monday morning, I called Verizon and lodged my angry complaint. Of course, they couldn't help me because my ticket was already closed. I managed to get four stupidvisors up before anyone was able to comprehend the ridiculousness of the issue... and fix it. I was promised that a tech would still, indeed, arrive the next day - Tuesday - to repair my line.
Of course, it was a no-show.
I called twice each week since then, demanding a service tech to come and fix my freazin' phone line.
It's now June 12th, for heaven's sake!
Today, I tried a different tack: I made my semi-weekly [censored]-are-you-gonna-do-call-to-Verizon - but with a twist... Today, after reaching "my" (my very own personal) stupidvisor, I asked "Heather" if she wanted to speak to my lawyer or if she wanted her stupidvisor to speak to my lawyer. dwl She put me on hold.
I waited on hold for 11 minutes, patiently.
A new woman answered the phone, asked me to identify myself ,please, to unlock the account security, etc. Okay, so I gave her Mr Witchy's name (the account's in his name; I'm listed as another person they may speak with concerning the account) and our address. She asked me for my name; I told her who I am. I asked her for her name... Turns out she's a Verizon attorney. DWL I actually got a lawyer on the phone!
She asked if I was with my attorney now; I said that I wasn't, but did she want to do a conference call? Or just talk to me first? She asked me what exactly I wanted...
I explained to her how irate I was that Verizon was threatening to interrupt my telephone service (all three lines!) for lack of payment on the one phone line that has had no dialtone for over a month (I pro-rated the bill and made partial payment along with a written explanation of this) and that has not been repaired for a time so long so as to legally fit the "fraud" statutes. (ie: continual refusal over a long enough period of time to repair a known problem that prevents me from using my telephone line but continuing to charge me and then threatening legal action if I refuse to pay) lol She took a fit! She asked me who my representation was. dwl I admitted to her just who my father-in-law was... had been.
Long story shorter... she requested half an hour to get things in motion and then call me back. She just called me back. A tech crew is coming out right now - today - in the rain, to attempt to repair my line. If they can't repair it today, because of the weather, they will be back first thing in the morning (they will call to wake me out of my bed if they need to get inside, which is highly unlikely). They will be here every day until the fix my phone line. Their company's legal department has seen to it.
The lawyer also has promised me "a substantial credit ... one that is certain to satisfy me", after my line is repaired and restored.
I can't wait to see what that ^ offer is.....
I have had to --
scream myself hoarse...
stand on my head...
pull my hair out...
bang my head on the wall...
gouge my eyeballs...
slam my face against the wall...
claw the furniture just like my cats...
curse like a sailor...
cry with frustration...
get dizzy from the suddenly-raised blood pressure, thanks to extreme anger...
bashed my forehead in...
and torn out my fingernails in ire...
Dunno if <span style="text-decoration: underline">anything</span> is worth all of that ^ upset, really!
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